DoorDash Outage and Uber Eats Customer Service Fail: Users Frustrated Again | Ep 260
Description
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The DoorDash outage and customer service failures highlight the vulnerabilities gig workers face when relying on a single platform for income. Tonight, we explore recent challenges facing delivery drivers and strategies for thriving in uncertain gig work environments.
News Links Ep 260
• DoorDash's widespread service outage left thousands of drivers without income for over five hours
• Having multiple apps is essential to avoid complete income loss during outages
• Philadelphia sports venue rides face issues with drivers cancelling rides when surge pricing activates
• Uber Eats customer support repeatedly misunderstood a customer trying to increase their driver's tip
• Rideshare customers get frustrated with AI or script-based support systems that don't listen
• A Florida grandmother delivering for Uber Eats suffered severe injuries from a dog attack
• Safety precautions all delivery drivers should take include assessing the surroundings before exiting the vehicles
• Waymo autonomous vehicles continue facing challenges in construction zones
• Octopus tablets provide free entertainment systems for rideshare drivers while offering monthly payments
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